This website is operated by Breakwater Bay. We take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
By using our website or purchasing products from us, you consent to the collection and use of your information as outlined in this policy. We encourage you to review this policy periodically as we may need to update it from time to time.
Information We Collect
We only collect information that helps us deliver the best shopping experience for you. The types of information we collect are:
- Contact information such as name, email address, mailing address, and phone number when you create an account, make a purchase, contact customer service, or sign up for our newsletter.
- Payment information such as payment card details and billing address when you make a purchase. This information is processed securely through third-party payment processors and not stored on our servers.
- Product preferences such as items added to your wishlist or shopping cart, products you’ve purchased, and any custom product specifications you’ve created.
- Website usage data such as pages visited, products viewed, links and buttons clicked, and other user actions to understand how our website is being used and improve the shopping experience. We may use third-party analytics services like Google Analytics to assist with collecting this data.
- Correspondence such as information provided when you contact us with questions, feedback, or other requests.
We do not intentionally collect sensitive information such as social security numbers, genetic data, health information, or religious beliefs. If you choose to provide this type of information, it will only be used in accordance with this privacy policy.
How We Use Your Information
The information we collect is used in the following ways:
- Processing orders and managing your account
- Improving our products, services, and shopping experience
- Responding to inquiries and providing customer service
- Sending product updates, announcements, and administrative messages
- Displaying content like wishlists and product recommendations that we think may interest you
- Communicating about promotions, sales, special offers, and other news about our products
- Administering contests, sweepstakes, or surveys
- Detecting, preventing, and responding to fraud, intellectual property infringement, violations of our terms and policies, or other harmful activities
- Performing analytics and drawing business intelligence to improve our product
- Complying with legal obligations like tax deductions and rebates
We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Information Sharing
We do not share your personal information with third parties except in the following circumstances:
- With third party service providers working on our behalf who help us operate our website, conduct business, or provide services to you. This may include payment processors, shipping and fulfillment companies, marketing agencies, analytics providers, and more.
- To law enforcement, government officials, or other third parties when compelled by subpoena, court order, or other legal procedure
- To investigate, prevent, or take action regarding illegal activities, violations of our Terms of Service, or situations involving potential threats to the safety of any person
- As part of a merger, acquisition, bankruptcy, or other transfer of all or part of our assets or operations
- As otherwise necessary for us to support our legal rights and responsibilities
We do not sell or share your personal information with third party advertisers or marketers.
Your Rights & Choices
You may choose to restrict the collection or use of your information in the following ways:
- You can avoid providing certain information by choosing not to use certain features of our website that collect such information, like creating a wishlist or signing up for our newsletter. However, choosing not to provide necessary information may limit your ability to complete purchases or use certain features.
- You can disable cookies in your web browser to opt-out of our use of cookies and similar technologies, but this may prevent you from utilizing some functionality of our website.
- You can unsubscribe from receiving promotional emails from us by clicking the “unsubscribe” link at the bottom of each email. Even if you opt-out of promotional communications, we may still need to contact you with important transactional or account-related notifications.
- You can review and change the information stored in your online account by logging in and updating your account profile.
If you have any other requests concerning your personal information or questions about our privacy practices, please contact us using the information provided below. We will consider all requests and provide our response within a reasonable timeframe.
Data Protection
We use industry standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of payment transactions and sensitive customer data, protocols for detecting and responding to network breaches, and access controls that limit which employees can view sensitive data.
While we follow best practices for securing data, no security measures can fully eliminate all risks. We cannot guarantee against rare instances of human error, unforeseen vulnerabilities, or malicious attacks. By using our website and providing us with your information, you understand and accept these risks.
International Data Transfers
We are headquartered in the United States and have service providers located in other countries, so your personal information may be transferred outside of your region or jurisdiction. All transfers are carried out in compliance with applicable data protection laws and aligned with global data protection frameworks. If you are located within the European Economic Area (EEA), Switzerland, or the United Kingdom (UK), we implement Standard Contractual Clauses approved by the European Commission to safeguard your personal information.
Children’s Privacy
Our website is not directed at children under the age of 13 and we do not knowingly collect personal information from children under 13 without parental consent. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete such information. Contact us if you believe your child has provided us with personal information and you would like to request its deletion.
Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in our privacy practices. The revised Privacy Policy will be posted on this page with an updated effective date. If we make significant changes that alter our data processing practices, we may provide additional notice to you, such as via email or through our website homepage. Your continued use of our website constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have any questions, concerns, or complaints about our privacy practices, please contact us using the information below:
Privacy Officer
[email protected]
We will promptly investigate and provide a response to any complaint submitted in good faith. If our response does not satisfy your concerns, you may contact the appropriate regulatory authority to register a formal complaint.
Cookie Policy
This website uses cookies to better understand how you interact with and use our site. Cookies are small text files containing small amounts of information which are downloaded and stored on your computer or mobile device when you visit a website or mobile app.
We use cookies to improve your overall experience on our site, analyze traffic to our site and deliver content tailored to your interests. By using our website, you consent to our use of cookies as described in this policy.
Types of Cookies We Use
The main types of cookies we use are:
- Essential cookies – These are required for basic site functionality and security features. They allow you to access and use our site.
- Preference cookies – These cookies personalize and customize your site experience. They remember information like your username, language preference, location, etc.
- Analytics cookies – We use Google Analytics and other tools to help us understand how our website is being used so we can improve it. These cookies provide us with anonymous aggregated data like number of visitors, pages viewed, popular content, etc.
- Advertising cookies – We display relevant ads on our site and on other sites based on your online activity and interests. These cookies are used to display ads that are more relevant to you. They also limit the number of times you see an ad and help measure effectiveness of advertising campaigns.
Managing Cookies
You can adjust cookie settings and opt-out of non-essential cookies by changing your browser settings. Most browsers let you refuse all or some browser cookies, plus you can use private browsing options in many browsers to limit cookie usage. As our website relies heavily on cookies to function, you may experience issues if you disable them.
Log Files
Our web servers automatically log standard information about your visit like IP address, browser type, date/time, and pages visited. This helps us monitor traffic, analyze trends, troubleshoot issues, administer the site, and improve your overall experience. Log files do not contain personally identifiable information.
Web Beacons
We use web beacons (also known as tracking pixels) to count visitors and analyze traffic on our website. Beacons are small, transparent images embedded in webpages and emails. They are used in combination with cookies to understand website usage and campaign effectiveness.
Beacons do not collect personally identifiable information, they merely allow us to compile anonymous statistics about website traffic and response rates. You can opt-out of web beacon tracking by refusing cookies above.
Links to Other Websites
Our website may contain links to websites operated by other companies. This Privacy Policy does not apply to those sites as they are not operated by us. When you access third-party sites through our website, you do so at your own risk. We encourage you to review the privacy policies of any site you visit to understand their data practices.
California Privacy Rights
If you reside in California, you have the right to request information about the personal information we collect, use, and disclose about you specifically (also called a “right to know” request). You also have the right to request deletion of personal information we collect from you. Please submit all requests through the contact information provided in this Privacy Policy and we will process them as soon as possible in accordance with applicable law.